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Shipping & Returns

Shipping Information

Overseas Clients

Overseas clients do not need to pay GST. This amount is then used to pay for packaging ( The canvas is removed from the stretcher and carefully rolled up and put into a high density tube) and postage, including insurance. This means that the only cost to the client is the re stretching of the canvas by your picture framer, when it reaches you!

Our shipping rates are as follows: Australia Post

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Sheps Studio. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

190A Bellmore Road, Bay of Shoals, Kangaroo Island, South Australia

And also include the following information: